Alpiq Services CZ s.r.o. operates an important Shared Service Center to provide effective support to Alpiq's internal customers as part of its operations in Central, Eastern and Southeastern Europe. It is the provision of services in the areas of business processes such as finance, human resources management, information technology and many others.

Application Support Engineer

Job Description

• Assurance of application daily operations
• Maintenance of the suite of application related to trading
• Front face to the business on all support issues
• Preparation of application documentation and support documentation
• Training of the users and other members of team on support
• End-to-end Incident and Problem resolution
• Ensuring that the applications met their required service levels
• Supporting process improvements to continuously improve the stability and performance of the applications.
• Identify system bottlenecks and opportunities for processing improvements
• Effectively perform root cause analysis of issues and report the outcome to business community and Management.
• Work with JIRA to manage incidents and follow through to completion
• Help management reporting monthly on issues and tracking outstanding issues vs resolved
• Application Monitoring, Application Tuning

Job requirements

•Basic knowledge of SQL (select with joins and aggregation, delete, truncate, export import of data)
•Knowledge of AWS is highly welcome
•Advanced knowledge of Oracle Database is an advantage
•Knowledge of some scripting language e.g. Perl, Python or Power Shell etc.
•Basic knowledge of Windows server administration
•Working experience with organization using ITIL
•Willingness to on-call duty service
•Experience with energy business domain or trading platforms is an advantage
•Experience with JIRA or other Incident ticketing/tracking systems

Information about the vacancy

Job location


Employment type

Full-time work

Type of employment

Employment contract

Duration of employment



Bonuses, cell phone, notebook, contributions to the pension / life insurance, meal tickets / catering allowance, holidays 5 weeks, educational courses, training, cafeteria, refreshments on workplace, contribution to sport / culture / leisure, sick days

Required education


Required languages

English (intermediate)

Posted by

Alpiq Services CZ s.r.o.


Alpiq Services CZ s.r.o.
Daniel Strádal
Phone: 221 720 101

This vacancy requires reply through employer's website. You will be redirected there after you have filled the following form.

For the purpose of the selection procedure for this position, Alpiq Services CZ s.r.o., Business ID: 01919202, Jungmannova 26/15, Praha, Nové Město, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to LMC s.r.o., ID No. 264 41 381, which will do so using its electronic systems. See more

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right: (i) to access the data, (ii) to correct or complete inaccurate or false data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection.
For more information on data processing by LMC s.r.o., ID No. 264 41 381, registered office at Jankovcova1569/2c, 170 00 Prague 7, contact the Data Protection Officer Jan Svoboda, e-mail: or visit